Refund policy

Returns & Refunds

Each House of SILVESTRI piece is individually made to order especially for you. Because production begins specifically for each order, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or other preference-based reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery at thehouseofsilvestri@gmail.com.

Please include your order number, a description of the issue, and clear photographs showing the item and the problem. We will review your request and, when appropriate, arrange a replacement, repair, or refund.

Cancellations

Because our pieces are made to order and production may begin shortly after an order is placed, cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be cancelled once production has begun.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For questions regarding an order, please contact:

House of SILVESTRI ⚜️
thehouseofsilvestri@gmail.com